Latvia · Latvija
- WAD regulator
- VARAM
- EAA application date
- 28 June 2025
- Technical standard
- EN 301 549 / WCAG 2.1 AA
- Status
- Confirmed from primary sources
Last reviewed: 27 May 2026 · Sources: EU WAD monitoring reports + national gazettes.
Applicable regulation
These are the EU directives that apply in Latvia, with the national act that transposed each one and the body responsible for oversight.
Kārtība, kādā iestādes ievieto informāciju internetā
Transposes the EU Web Accessibility Directive (WAD) into Latvia law.
Preču un pakalpojumu piekļūstamības likums
Transposes the EU European Accessibility Act (EAA) into Latvia law.
Supervisory bodies
Showing 10 of 10 bodies
VARAM — Ministry of Environmental Protection and Regional Development
- pasts@varam.gov.lv
- Phone
- +371 6602 6533
- Postal address
- Peldu iela 25, Rīga, LV-1494
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- WAD coordinator. Conducts in-depth monitoring per MK 445 §26.2, publishes national accessibility guidelines, reports to the European Commission every 3 years.
Tiesībsargs — Ombudsman of the Republic of Latvia
- tiesibsargs@tiesibsargs.lv
- Phone
- +371 6768 6768
- Postal address
- Baznīcas iela 25, Rīga, LV-1010
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- Second-instance WAD complaints body when the institution does not respond satisfactorily to the user's feedback. Cited explicitly in the MK 445 accessibility statement template (2. pielikums).
PTAC — Consumer Rights Protection Centre
P1, P2.a, P2.b, P2.c, P2.d, P3, P4, P5, S3.air, S3.water, S4, S5, S6
- ptac@ptac.gov.lv
- Phone
- +371 6538 8624
- Postal address
- Brīvības iela 55, Rīga, LV-1010
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- Central market surveillance authority for EAA products and most EAA services in Latvia.
SPRK — Public Utilities Commission
S1
- sprk@sprk.gov.lv
- Phone
- +371 6709 7200
- Postal address
- Ūnijas iela 45, Rīga, LV-1039
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- Regulator for electronic communications, energy, postal services. EAA mandate for S1 electronic communications services. Complaint timeline governed by Law on Public Utilities Commission (not the standard 30-day rule).
NEPLP — National Electronic Mass Media Council
S2
- neplp@neplp.lv
- Phone
- +371 6722 1848
- Postal address
- Doma laukums 8A, Rīga, LV-1939
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- Audiovisual media regulator. EAA mandate for S2 access to AV media services.
CAA — Civil Aviation Agency
S3.air
- caa@caa.gov.lv
- Phone
- +371 6783 0937
- Postal address
- Mārstaļu iela 17, Rīga, LV-1050
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- Latvian civil aviation authority. EAA partial mandate for S3.air (websites, mobile apps, real-time info, self-service terminals). PTAC supervises the e-ticketing element of S3.air separately.
ATD — Road Transport Administration
S3.bus, S3.rail.dom
- atd@atd.lv
- Phone
- +371 6702 6900
- Postal address
- Vaļņu iela 30, Rīga, LV-1050
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- State-owned company (VSIA) supervising bus passenger transport and domestic rail. EAA mandate for S3.bus and S3.rail.dom.
VDzA — State Railway Administration
S3.rail.intl
- vdza@vdza.gov.lv
- Phone
- +371 6722 5102
- Postal address
- Riharda Vāgnera iela 13/15, Rīga, LV-1050
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- International rail passenger transport supervisor. EAA mandate for S3.rail.intl.
Municipality (local government)
S3.urban
- Languages accepted
- LV
- Note
- Local self-government authorities (43 in Latvia) supervise urban and regional self-service transport terminals (S3.urban) per Art. 22(7) of the EAA transposition. Each municipality oversees its own city public transport terminals; there is no central authority for S3.urban. Contact your local municipality.
LM — Ministry of Welfare
- lm@lm.gov.lv
- Phone
- +371 6702 1600
- Postal address
- Skolas iela 28, Rīga, LV-1331
- Languages accepted
- LV, EN
- Statutory response time
- 30 days
- Note
- EAA coordinator per Art. 23(6) of the Latvian transposition. Collects information from sectoral supervisors and reports to the European Commission. Owns national disability policy.
No bodies match this filter.
Accessibility statement
Public-sector statement (WAD)
- Legal basis
- MK noteikumi Nr. 445, Pielikums 2
- Template
- National Annex 2 on likumi.lv
- Statutory response time
- 30 days
- Update frequency
- As needed
- Languages
- Latvian
Country-specific elements
- Mandatory reference to the Ombudsman (Tiesībsargs) in the feedback mechanism
- 30-day statutory response time
EAA service-provider accessibility information
Article 13 + Annex V of Directive (EU) 2019/882 requires every in-scope service provider to publish in their T&Cs (or equivalent document) a description of the service in accessible formats, functional explanations, and a conformity attestation.
- Legal reference
- Preču un pakalpojumu piekļūstamības likums, 12. p. + 16. p. + 21. p.
- Document form
- T&C or equivalent (binding — 12. p. otrā daļa)
- Languages
- Latvian
- Consumer-complaint response time
- 30 days (statutory)
Country-specific elements
- Statutory consumer-complaint response: 1 month, extendable to 2 months (21. p.)
- Disproportionate-burden derogations must be disclosed in declaration (16. p.)
- EAA information integrates with Consumer Rights Protection Law
Monitoring methodology
How public-sector websites are evaluated under WAD. Cycle: 2022-2024.
- In-depth tier
- 17 sites (WCAG-EM, full audit)
- Simplified tier
- 132 sites (expert / self-assessment)
- Automated tier
- 719 sites (axe-core scanning)
- Mobile apps
- 8 applications
- Coverage
- Includes the TVP unified content platform
- Tools
- axe-core v4.10, WAVE, ANDI. Migration from Lighthouse to axe-core during the cycle.
- User testing
- Yes. A formal panel with blind and deaf participants in the in-depth tier.
National extras: Latvia is one of only a few EU states with formal user-testing protocols. The three-tier methodology is unusual: most Member States use two tiers.
Penalties
Under WAD
Enforcement draws on pre-existing instruments: Law on Administrative Procedure, Law on Submissions, and Ombudsman Law Articles 11-13. The Ombudsman is the primary complaint route. Cabinet Regulation 445 itself is the operational instrument; there is no dedicated administrative-fines regime.
Under EAA
The Products and Services Accessibility Law (Preču un pakalpojumu piekļūstamības likums) refers to sectoral regulation for administrative sanctions. Coordinated by the Ministry of Welfare. Each sector supervisor applies the penalty regime from its own underlying sectoral law.
EAA market surveillance is in its first cycle (since 28 June 2025). Consolidated EAA monitoring reports are due under Article 31 of Directive (EU) 2019/882; none published yet.