Germany: Accessibility regulation

WAD monitoring WAD

Email: info@bfit-bund.de
Phone: +49 234 304 43250
Postal address: Knappschaftsstraße 1, 44799 Bochum
Languages accepted: DE, EN
Note: Federal WAD monitoring body, hosted at Deutsche Rentenversicherung Knappschaft-Bahn-See. Conducts the simplified and in-depth WAD monitoring per BGG § 13(3) and reports to the European Commission every three years (§ 12c).

Technical support WAD

Email: info@bundesfachstelle-barrierefreiheit.de
Phone: +49 30 86 89 39 33
Postal address: Knappschaftsstraße 1, 44799 Bochum
Languages accepted: DE, EN
Note: Central advisory and methodology body for WAD per BGG § 13(1)–(2). Supports federal institutions and the Länder in implementing accessibility obligations and developing guidance.

Enforcement / complaints WAD

Email: info@schlichtungsstelle-bgg.de
Phone: +49 30 18 527 2805
Postal address: Mauerstraße 53, 10117 Berlin
Languages accepted: DE, EN
Note: Out-of-court conciliation body for WAD-related complaints per BGG § 16. Handles disputes between citizens with disabilities and federal public bodies regarding accessibility, including digital accessibility complaints.

Coordination WADEAA

Email: info@bmas.bund.de
Phone: +49 30 18 527 0
Postal address: Wilhelmstraße 49, 10117 Berlin
Languages accepted: DE, EN
Note: Owns BITV 2.0 ordinance per BGG § 12d (Verordnungsermächtigung). Also responsible for BFSG and BFSGV (EAA implementing regulation). National coordination ministry for accessibility policy.

Market surveillance EAA

P1, P2.a, P2.b, P2.c, P2.d, P3, P4, P5, S1, S2, S3.air, S3.rail.dom, S3.rail.intl, S3.bus, S3.water, S3.urban, S4, S5, S6, S7

Languages accepted: DE
Note: Each of the 16 German Länder designates its own market surveillance authority that supervises EAA products (P1–P5) and services (S1–S7) on its territory per BFSG § 20 (products) and § 28 (services). No single federal market surveillance authority — BAuA acts as central federal liaison. Wizard surfaces 'contact your Land authority via BAuA' message.

Coordination EAA

Email: info-zentrum@baua.bund.de
Phone: +49 231 9071 2071
Postal address: Friedrich-Henkel-Weg 1-25, 44149 Dortmund
Languages accepted: DE, EN
Note: Federal central liaison (zentrale Verbindungsstelle) for EAA market surveillance per BFSG § 2 Nr. 25. Coordinates between the 16 Länder market surveillance authorities and provides the single federal point of contact for cross-border EAA matters and the European Commission.

Germany · Deutschland