Croatia · Hrvatska
- WAD regulator
- PZI
- EAA application date
- 28 June 2025
- Technical standard
- EN 301 549 / WCAG 2.1 AA
- Status
- Partially confirmed
Last reviewed: 28 May 2026 · Sources: EU WAD monitoring reports + national gazettes.
Applicable regulation
These are the EU directives that apply in Croatia, with the national act that transposed each one and the body responsible for oversight.
Public sector
Zakon o pristupačnosti mrežnih stranica i programskih rješenja za pokretne uređaje tijela javnog sektora
Translation
Act on the accessibility of websites and mobile applications of public sector bodies
Standard
EN 301 549 / WCAG 2.1 AA
Monitored by
PZI — Information Commissioner pristupinfo.hr ↗
Complaints
PZI — Information Commissioner pristupinfo.hr ↗
Response time
30 days
Transposes the EU Web Accessibility Directive (WAD) into Croatia law.
Private sector
Zakon o pristupačnosti proizvoda i usluga
Translation
Act on the accessibility of products and services
Standard
EN 301 549 + sector-specific requirements
Enforced by
DI — State Inspectorate (Market Inspectors) dirh.gov.hr ↗
Sector supervisors
DI, HAKOM, AEM, HACZ, MMPI, HNB
Transposes the EU European Accessibility Act (EAA) into Croatia law.
Supervisory bodies
Filters
Role
Directive
Showing 9 of 9 bodies
PZI — Information Commissioner
- ppi@pristupinfo.hr
- Phone
- +385 1 4609 041
- Postal address
- Jurišićeva 19, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- WAD monitoring and enforcement authority via the Office of the Information Commissioner (inspectors) per čl. 12. of NN 17/2019.
SDURDD — Central State Office for the Development of the Digital Society
- ured@rdd.gov.hr
- Phone
- +385 1 4400 813
- Postal address
- Ivana Lučića 8, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- WAD methodology authority — issues technical guidance and reports to the European Commission per čl. 10 and čl. 11(2) of NN 17/2019.
DI — State Inspectorate (Market Inspectors)
P1, P2.a, P2.b, P2.c, P2.d, P5, S3.urban, S6
- ured.glavnog.drzavnog.inspektora@dirh.gov.hr
- Phone
- +385 1 2375 100
- Postal address
- Šubićeva 29, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- Central market surveillance authority for non-radio EAA products (P1, P2, P5) and for S6 e-commerce per NN 89/2025 čl. 22(3) and čl. 25(9).
HAKOM — Croatian Regulatory Authority for Network Industries
P3, P4, S1, S3.rail.dom, S3.rail.intl, S5
- hakom@hakom.hr
- Phone
- +385 1 7007 007
- Postal address
- Roberta Frangeša Mihanovića 9, 10110 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- Network industries regulator (telecom + rail). EAA mandate for radio-equipped products P3, P4 (čl. 22(2)); S1 electronic communications (čl. 25(1)); S3.rail.dom and S3.rail.intl rail passenger transport (čl. 25(5)); S5 e-books and dedicated software (čl. 25(8)).
AEM — Agency for Electronic Media
S2
- info@aem.hr
- Phone
- +385 1 4882 610
- Postal address
- Jagićeva 31, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- AV media regulator. EAA mandate for S2 access to AV media services per NN 89/2025 čl. 25(2).
HACZ — Croatian Civil Aviation Agency
S3.air
- ccaa@ccaa.hr
- Phone
- +385 1 2369 300
- Postal address
- Ulica grada Vukovara 284, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- Civil aviation authority. EAA mandate for S3.air air passenger transport services per NN 89/2025 čl. 25(3).
MMPI — Ministry of Sea, Transport and Infrastructure
S3.bus, S3.water
- info@mmpi.hr
- Phone
- +385 1 6169 111
- Postal address
- Prisavlje 14, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- Ministry overseeing road, sea and inland navigation transport. EAA mandate via road transport inspectors (S3.bus, čl. 25(4)) and maritime safety inspectors (S3.water, čl. 25(6)).
HNB — Croatian National Bank
S4
- press@hnb.hr
- Phone
- +385 1 4564 555
- Postal address
- Trg hrvatskih velikana 3, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- Central bank. Shared EAA mandate for S4 consumer banking services per NN 89/2025 čl. 25(7), alongside HANFA for non-bank financial services.
HANFA — Croatian Financial Services Supervisory Agency
S4
- info@hanfa.hr
- Phone
- +385 1 6173 200
- Postal address
- Franje Račkog 6, 10000 Zagreb
- Languages accepted
- HR, EN
- Statutory response time
- 30 days
- Note
- Non-bank financial services supervisor. Shared EAA mandate for S4 consumer banking services per NN 89/2025 čl. 25(7), alongside HNB for banking services proper.
No bodies match this filter.
Primary sources
- Zakon o pristupačnosti mrežnih stranica i programskih rješenja za pokretne uređaje tijela javnog sektora
- Zakon o pristupačnosti proizvoda i usluga
- Information Commissioner
- Central State Office for the Development of the Digital Society
- State Inspectorate (Market Inspectors)
- Croatian Regulatory Authority for Network Industries